Return Policy
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We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Period
You have 14 days from the date of delivery to return an item for a full refund or exchange.
Condition of Returns
Items must be returned in their original condition, unused, and with all tags and packaging intact.
How to Return an Item
- Log into your account and go to your order history.
- Select the item you wish to return and follow the prompts.
- Print the return label and attach it to your package.
- Drop off the package at any of our designated return points.
Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds typically take 5-10 business days to appear on your original payment method.
Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Intimate items
- Customized products
Contact Us
If you have any questions about our return policy, please contact us at returns@nairobideals.com.